Primeflight Aviation Services, a company with a troubling record of passenger safety and worker violations, is servicing the following airlines at various airports across the country.


American Airlines
United Air Tran

United Express

Air Canada
Virgin America

If you are flying with any of these airlines, you should read more about this company which contracts with airlines and airports to provides baggage handling, aircraft cleaning, wheelchair services, and other terminal/passenger services.

PrimeFlight Aviation Services is a subsidiary of SMS Holdings, a privately held company that also provides janitorial, security, and other services. PrimeFlight has approximately 4,500 employees at 49 airports across the U.S. and Caribbean, including LaGuardia Airport, Newark International Airport, Boston Logan Airport, Philadelphia International Airport, Fort Lauderdale Airport, Ronald Reagan Washington National Airport and Seattle-Tacoma Airport.

  • Wage and Hour Problems

    PrimeFlight has a troubling history of wage and hour claims and paying large settlements regarding its employees at airports across the country. Since 2005, total settlements, back wages, and penalties for these violations exceed $3.3 million. The company has also been found to be a repeat and willful violator of federal wage and hour law on multiple occasions.

  • Hazardous Working Conditions

    PrimeFlight has a track record of health and safety citations, across multiple locations.

  • Questionable Passenger Safety Issues

    In 2013, US Airways agreed to pay $1.2 million civil penalty under a consent order with the Department of Transportation after the DOT found that the carrier failed to provide adequate wheelchair assistance to disabled passengers in Philadelphia and Charlotte, North Carolina.      During the time of the consent order was issued, US Airway was using Primeflight Aviation Services to provide their passengers with wheelchair assistance at Philadelphia International Airport.